General FAQ

What makes you different than other dog walking and pet care services?

Our clients choose Dogwood Critter Care for a variety of reasons. Our skill and confidence stems from our wealth of knowledge and years of experience. Our skilled professionals hold certifications and have undergone extensive training, equipping them to tend to your beloved pets. Our roster of Certified Caregivers is a product of rigorous background checks, complemented by an intensive training regimen. They proudly bear the badge of pet first aid and CPR certification, guaranteeing paramount safety for your cherished pets and the sanctity of your home.

For additional peace of mind, we would be happy to provide you with a free, in-home consultation so we can fully understand your needs and those of your pet.

What type of pets do you care for?

We care for all domestic animals and some exotics. Our team is highly experienced with pets of all backgrounds and specializes in pets with high medical needs and high behavioral needs.

Are you bonded and insured?

We are bonded and insured through Business Insurers of the Carolinas.

Are your pet sitters background checked?

Yes! Our team is all background checked upon hiring.

How do I pay for service?

You will be asked to input your credit card into our secure site. You may also pay through venmo.

What areas do you service?

For walks and drop in visits we generally service Boone, Foscoe, Valle Crucis, Seven Devils, and some of Deep Gap. For Overnights we will typically go a little further but not past Todd in Ashe and Linville in Avery. Your location not on here? Just ask, we may be able to help! We know plenty of quality companies in the area we’d be happy to refer you to! 

How do I schedule?

All scheduling is done through the portal. For current clients click here to access the portal. For new clients, click here to access the portal. 

Dog Walking FAQs

Will I have the same walker each day?

We try to keep it consistent but you will not always have the same walker. 

How long are the walks?

The visits are 20-25 mins for standard walks and 50-55 minutes for extended walks. We can customize adventure hikes to the duration of your choosing.

When can I schedule a walk?

Our normal walking hours are M-F between 9 am. and 5 p.m. However, if you are in need of a walk after 5 p.m. or on a weekend don’t hesitate to ask. We will always do our best to accommodate after hours walks.

How far in advance do I need to schedule dog walks?

If you know the days you will need walks, please let us know in advance. However, we understand that things come up and you may need a walk last minute, and we can cover that, too.

It is best if you can give us at least 48 hours notice so we can coordinate with your walker and get you set up.

We can sometimes accommodate same-day requests, but it is best to book in advance. This is especially the case during our busiest times.

What is your cancelation policy for walks?

If you need to cancel a visit within 24 hours, calling or texting the office will work the best. You will get an email notification when your visit has been canceled, and any necessary credit will be added onto your account. If your sitter is already on the way to your visit or they are already at your home, no credit will be issued. 

  • 0-4 hours before the start of service: no credit will be issued. 
  • 4-12 hours before the start of service: we will place a partial credit of 50% on your account that you can use for future bookings within one year.
  • 12+ hours before the start of service: we will place a credit on your account that you can use for future bookings within one year.
Can you walk reactive dogs?

Yes! We work with dog reactive dogs on a regular basis. Dogwood Critter Care is owned and operated by a CPDT-KA (certified professional dog trainer- knowledge assessed)! Our team is trained in best practices for handling dogs of all types. 

Can you do an off-leash walk?

We cannot offer off leash walks unless it is on the pet owner’s property and even then due to potential liability it is assessed on a case by case basis.

How much does it cost for a walk?

Check out our dog walking page for pricing info!

Overnight FAQ

How long are overnight stays?

Overnight stay durations vary based on package but range from 10 hours, 12 hours, 16 hours, and 22 hours. All overnights include 1 drop in visit during the day except the 22 hour overnight. Read more here!

Where does my sitter sleep?

The sitter can sleep wherever you are comfortable with them sleeping, but we often recommend that the sitter sleep in the room your animals are most accustomed to. The sitter can sleep in your bed, in a guest room or on a comfortable couch. Some animals do not mind where your sitter sleeps, but if you have a dog or a cat that has a specific routine, you should consider sticking with the normal bedroom.

Some clients will wash the sheets before leaving, especially for longer trips. Then the sitter will wash the sheets before you return.

Will I have the same sitter every time?

You will have the same overnight sitter throughout the duration of your trip, we try to keep our sitters with pets they are most familiar with, but that cannot always be accomodated from one vacation to the next. 


Don’t leave your beloved pets in uncertain hands when you’re away – choose our trusted pet care services today! We’re committed to providing your furry friends with the love and care they deserve, tailored to their specific needs. Reach out now to ensure your pets enjoy a stress-free and pleasant experience while you’re apart.

Meet The Team

Get to know the dedicated caregivers who will be looking after your pets – explore our employee bios now! Our team’s individual profiles showcase their experience, qualifications, and love for animals, giving you peace of mind about the quality of care your pets will receive. Don’t wait – click through to learn more about the passionate professionals who will make your pets feel right at home.

Schedule a Meet & greet

Don’t miss the chance to connect with us! Schedule a meet and greet today to discuss your pet’s unique needs and experience our commitment to their care. Secure your peace of mind and your pet’s happiness – reach out now to arrange a one-on-one, no obligation consultation with Dogwood Critter Care’s owner.

Looking For A Professional?

At Dogwood Critter Care, we take pride in being the best pet sitters and dog walkers in the High Country. We are licensed, bonded, and insured. All team members are background checked and have extensive experience with animals before they join our team. From there team members go through extensive training to meet our high standards of care. Our pet care professionals know the ins and outs of dog and cat behavior as well as pet CPR and first aid.

Get in Touch By Phone Or email

Reach out today to establish a relationship with the best pet care professionals in the High Country!


(828) 771-6078