Core values and beliefs

Compassionate Care: We believe in providing compassionate care to every pet we serve, especially senior pets and high needs pets. We understand their unique requirements and strive to offer a nurturing and comforting environment that promotes their overall well-being.

Exceptional Quality: We are committed to delivering exceptional quality in all aspects of our services. From our highly trained staff to the luxurious accommodations and specialized care programs, we go above and beyond to ensure that every pet receives the highest level of attention and care.

Respect for Individuality: We recognize that each pet is unique and has distinct needs and preferences. We honor their individuality by tailoring our services to meet their specific requirements, be it specialized medical attention, dietary considerations, or personalized activities that suit their abilities and interests.

Safety and Security: We prioritize the safety and security of all pets entrusted to our care. Our team members are experienced professionals who are trained in emergency response protocols. We strive to create a secure environment that gives pet owners peace of mind.

Trust and Transparency: We believe in building trust and fostering transparent communication with pet owners. We provide regular updates and are readily available to address any questions or concerns. Honesty and integrity are at the core of our interactions, ensuring that pet owners feel confident in the care we provide.

Continuous Improvement: We are dedicated to continuous improvement and staying at the forefront of the industry. We regularly evaluate and enhance our services, procedures, and training programs to incorporate the latest advancements in pet care. By embracing innovation and learning, we strive to provide the best possible experience for our clients and their pets.

Collaboration and Partnerships: We value collaboration and actively seek partnerships with veterinarians, specialists, and other professionals in the pet care industry. By working together, we can provide comprehensive care for senior pets and high needs pets, leveraging our collective expertise to ensure their well-being and happiness.

Joyful Enrichment: We believe in promoting a joyful and enriching experience for every pet under our care. Through engaging activities, mental stimulation, and personalized attention, we aim to enhance their quality of life and create memorable moments that bring happiness to both pets and their owners.

Respect for the Environment: We are committed to environmentally conscious practices in all aspects of our operations. We strive to minimize our ecological footprint by using sustainable materials, such as compostable poop bags,  optimizing our routes for fuel efficiency, and promoting responsible pet ownership. We believe in preserving our planet for future generations of pets and humans alike.

Dedication to Client Satisfaction: Our ultimate goal is the satisfaction of our clients. We are dedicated to exceeding their expectations and providing exceptional customer service. We value their feedback and actively seek ways to improve their experience with us, ensuring that they feel valued and appreciated as part of the Dogwood Critter Care family.

These core values and beliefs guide our every decision and action, and we are committed to upholding them as we strive to be the premier pet care provider for the High Country.